Problem Solving II: Solving Problems at the Lowest Level
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How many “solutions” proposed by leadership actually work? Do we really engage the front-line associates in solving problems? As a part of a series on Problem Solving, Mark DeLuzio discusses why it is crucial to engage those closest to the problem in developing a problem-solving culture. He also gives examples as to why this approach really works, and is a key ingredient towards enriching the work life of your fellow associates.
Great point. Engaging people is key as long as they are equipped with critical thinking skills to solve problems and make decisions.