How Do You Define a Defect?

By Mark DeLuzio | January 1, 2025 |
Lean 911
Lean 911
How Do You Define a Defect?
Loading
/

Most people define defects based on an engineering product specification. There is nothing wrong with this. However, in this episode, Mark DeLuzio explains why we need to broaden our thinking when it comes to defining defects.

2 Comments

  1. Karol on February 13, 2025 at 4:38 am

    Hi Mark.

    Thanks for this episode. I have one question about ECN’s.
    Do they all are really deemed as defects? Can you not have an ECN to change process documentation to utilise newer technology, tooling, components which were not available at the time where the process was originally established and documented? I see it as improvement, not a defect.
    Please let me know what you think.

    Regards

    Reply
  2. Stephen Ballenger on February 13, 2025 at 7:35 am

    Mark,
    Your statement regarding quality in “safety”. Recall supplying braking systems to an OEM. We had an issue at the customer’s EOL – a final vehicle test. The vehicle was reported via a quality notice to us that the vehicle had dislodged from the EOL and hit a structural column – supposedly a braking systems failure.. The OEM’s first and foremost “quality measure” was Safety….braking systems must stop the vehicle.

    Reply

Leave a Comment