Problem Solving VIII – Defining the Span of Control to Enable Problem Solving

By Mark DeLuzio | May 15, 2025 |
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Problem Solving VIII - Defining the Span of Control to Enable Problem Solving
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In this episode, Mark DeLuzio talks about Lean Horizons’ Managing Director Jon Boucher discussing the span of control necessary for problem-solving. In particular, Mark and Jon address the following:

  • What is span of control, and why is it important for any lean journey
  • Problem Solving – What is the definition of a problem?
  • What is meant by standards? How do you begin, how deep do you go, and what is the timeline?
  • What is the purpose of a line? (to expose the problems)
  • Who “owns” problem-solving? What is the role of the operator?

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