My View on 3rd Party Awards and Certifications
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An industry has been created where self-anointed, higher-power “Lean” organizations have convinced companies that their mark of approval is a necessary credential for Lean success. In our opinion, these organizations are shams whose real intent is to generate profits from consulting services, conferences, and publications. Learn why we feel the only mark of approval that matters is from your key stakeholders: Employees, Customers, and Shareholders.
I have seen award winning orgs who are at the top 10 pharmaceuticals and in my opinion sometimes this is just spin. Why? When I probed the org the response I received was, well the lean manager who implemented the strategy has left, burnt out, we provided 10 people who helped implement the initiatives but now they are gone back to their normal roles. Oh and the strategy is now changed because we couldn’t keep going. It took too much effort and we changed direction. So it didn’t stick.
How can this be an award winning org then? Using shingo principles.